Option 1
Flexible Cancellation:
• You can cancel your reservation 72 hours before the start date of the agreed activity, under this circumstance no charge will be made.
• Cancellations less than 72 hours are what we call last minute cancellations for which we will proceed to charge in full.
In specific cases, the instructors or guides can cancel an activity due to circumstances beyond their control, these circumstances may imply that the performance of the activity is impossible or may be unsafe or dangerous, due to weather conditions or due to impediments of various kinds.
In these cases, no charge will be made.
Alternatively, in case of bad weather conditions or other impediment events, we can propose a new date to reschedule your activity.
In the case of not being able to attend the new proposed date, you will be entitled to a full refund if any charge was previously made.
Option 2
Flexible Cancellation:
• Cancellation 4 days or more before the agreed activity start date will automatically refund the full activity fee.
• Cancellation between 48 and 96 hours before the start date of the agreed activity is entitled to a 50% refund.
• Cancellation 48 hours or later are what we call last minute cancellations no refund will be possible.
Instructors/guides can only cancel an Activity if circumstances beyond their control make the completion of the Activity impossible or dangerous, such as bad weather conditions or force majeure.
In such cases, you will obviously be fully refunded.
Alternatively, in case of bad weather conditions or other impediment events, we can propose a new date to reschedule your activity.
In the case of not being able to attend the new proposed date, you will be entitled to a full refund if any charge was previously made.